Effective Date: October 28, 2026

Introduction

Welcome to www.friendseventsstore.com, an e-commerce platform operated by Френдс Ивентс ЕООД, your dedicated destination for carefully curated handpicked tiny desktop decor pieces. Our core brand belief is that the small, often overlooked spots on your desk deserve just as much warmth and personality as the rest of your living space, and every item we offer is designed to turn your plain work nook into a warm, personalized little haven you will love returning to every single day.

These Terms of Service set out the legally binding rules and agreements that govern your access to and use of all services available on our website. By browsing, creating an account, placing an order, or interacting with any feature on www.friendseventsstore.com, you confirm that you are at least 18 years of age (or the age of majority in your local jurisdiction), have the full legal capacity to enter into this binding agreement, and fully agree to abide by every provision outlined in these terms. If you do not agree with any part of these Terms of Service, you may not access or use our platform services.

1. Platform Operator Information

The official operator and legal controller of this website is:
‌Френдс Ивентс ЕООД‌
Registered Physical Store Address: ж.к. Младост, бл. 425, вх. 4, магазин 4, Sofia, 1715
Official Contact Telephone: +359 70190089
Official Contact Email: [email protected]
Official Website: www.friendseventsstore.com

We hold full operational rights and legal responsibility for all products displayed for sale, all transaction processes, all customer support services, and all data processing activities conducted on this e-commerce platform.

2. Service Scope and Acceptable Use Rules

The services we provide through our platform include, but are not limited to, browsing our full catalog of desktop decor products including candle holders, ceramic vases, small ornaments, wall hangings, figurines and more, creating a personal user account, submitting product orders, completing secure payment processes, tracking order and shipment status, subscribing to our newsletter, contacting our customer support team, and accessing all other interactive features we make available on the site.

When using our services, you agree that you will NOT:

• Use our platform for any illegal, unauthorized or fraudulent purposes, including attempting to place fake orders, conduct fraudulent payment activities, or submit false malicious reports against other customers or our operations.
• Copy, modify, distribute, resell, or commercially exploit any content on our website without obtaining our prior written explicit permission, including all product images, product descriptions, brand text, website interface design, and all other original intellectual property assets owned by us.
• Carry out any automated access activities, including using bots, web scrapers, crawlers or other similar tools to extract large amounts of data from our website without our prior written consent, which may cause unnecessary operational burden or system failure to our platform server.
• Harass, interfere with, or disrupt the normal use of our platform services by other customers, or attempt to gain unauthorized access to our system, the personal accounts of other users, or the internal data and server resources of our platform.
• Reproduce our products without authorization for the purpose of manufacturing counterfeit goods, or sell counterfeit products that imitate our brand and product designs under our brand name.

We reserve the right to immediately suspend or permanently terminate your access rights to our platform if we confirm you have violated any of the above acceptable use rules, and we reserve the right to pursue corresponding legal responsibilities if your violation causes actual losses to our company.

3. User Account Registration and Management

When you choose to create a user account on our website, you agree to provide accurate, complete and up-to-date registration information, including a valid active email address and correct contact details. You are fully responsible for maintaining the security of your account login credentials, including your account password, and all activities that occur under your account.

You agree that you will not disclose your account login information to any third party, and you will take full and immediate responsibility for all orders, operations, and behaviors conducted through your account. If you discover any unauthorized access to your account, you must notify us immediately via the contact email [email protected]. We will not be liable for any loss or damage caused by your failure to properly secure your account information.

You have the right to submit a request to permanently cancel your user account at any time. After we verify your identity, we will process your account cancellation request within 7 working days, in accordance with the rules outlined in our Privacy Policy. After the account is cancelled, your access to all personalized account features including historical order records, saved shopping cart items, and exclusive member benefits will be permanently removed, except for a small amount of data we are legally obligated to retain for tax, accounting or regulatory compliance purposes.

4. Product Information, Pricing and Promotions

All product listings published on www.friendseventsstore.com include high-quality actual shot product images, detailed crafted product descriptions, and clear displayed prices in Euro. We strive our best to make sure that all product information is accurate, but minor differences in color or texture of the actual physical product may exist due to different screen display settings of different devices, which do not count as product quality issues.

All product prices displayed on our website are exclusive of applicable value-added taxes and shipping fees, unless we explicitly mark that the price includes such costs. The applicable shipping fees and tax amounts will be automatically calculated and clearly displayed to you on the checkout page before you confirm your order and complete the payment.

We regularly run promotional campaigns, including the 15% site-wide big savings offer for desktop decor, limited-time new arrival discounts, and exclusive member deals. All promotion activities are subject to the specific terms and validity period clearly posted with the corresponding activity. Each promotion coupon or discount code can only be used once per eligible order, and cannot be stacked with other unrelated concurrent promotions, unless we explicitly state that stacking is allowed for a specific activity. We reserve the right to correct any pricing errors that may appear on our product pages, and if the actual correct price of a product is significantly lower or higher than the incorrectly displayed price, we will notify you before confirming your order, and give you the option to reconfirm the order with the corrected price, or cancel the relevant order for a full refund without any additional charges.

5. Order Placement and Payment Terms

After you select the products you want to purchase, add them to your shopping cart, fill in the correct delivery information, and proceed to the checkout page, you can submit your order and complete the payment through the supported secure payment methods on our platform. The submission of your order constitutes a formal purchase offer sent to us. We will send you an automated order confirmation email to your registered email address immediately after your payment is successfully processed. This automated email only acknowledges that we have received your order request, and does not mean that the sales contract between us has been formally established.

We reserve the right to verify your order information before formally approving and confirming your order, to prevent fraudulent transactions or incorrect orders. We will formally confirm your order after we complete the pre-shipment product inventory check and information verification, at which point the legally binding sales contract between you and Френдс Ивентс ЕООД comes into effect. We also reserve the right to reject any order request for reasonable reasons, such as if the product you ordered is out of stock, if there is obvious abnormality in the order information, or if our system flags the order as high-risk fraudulent behavior. If we reject your submitted order, we will notify you promptly and issue a full refund back to your original payment method.

All payments for orders placed on our website will be processed through our certified, secure third-party payment service providers. We do not store full sensitive payment card information on our own local servers, to maximize the security protection of your payment data. You confirm that you have the full legal authorization to use the selected payment method to complete the order payment. All transaction records related to your order will be properly retained in our system in compliance with relevant accounting and data protection regulations.

6. Intellectual Property Rights

All content published on www.friendseventsstore.com, including but not limited to all original product photos, product design drafts, website page layout design, text descriptions, brand logos, graphic marks, slogan texts, video materials, software code, and all other related content, are the exclusive intellectual property assets owned by Френдс Ивентс ЕООД, and are protected by international copyright, trademark and other intellectual property laws.

You are only granted a limited, non-exclusive, non-transferable, revocable personal right to access and browse the content on our website for the sole purpose of using our e-commerce shopping services. You may not copy, reproduce, modify, distribute, publicly display, upload to other third-party platforms, or use any of our intellectual property content for any commercial purpose without our prior explicit written approval. Any unauthorized use of our intellectual property assets constitutes a serious infringement, and we reserve the right to take all necessary legal actions to hold the infringer accountable and claim for full compensation for all losses caused by the infringement.

7. User Submitted Content

If you choose to publish product reviews, feedback, comments, or other types of user-generated content on our platform, you confirm that you own all legal intellectual property rights for the content you submit, or have obtained the full legal authorization from the relevant rights holder to publish the content on our platform.

By submitting the content to us, you automatically grant Френдс Ивентс ЕООД a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, distribute and display the submitted content, for the purposes of improving our platform services, displaying authentic user feedback to other customers, and carrying out reasonable brand promotion activities related to user experience.

We reserve the right to review, edit, or remove any user-submitted content at any time if we determine that the content is illegal, offensive, infringes on the legitimate rights of any third party, violates public order and good morals, or does not meet our content management rules.

8. Limitation of Liability

To the maximum extent permitted by applicable local laws, Френдс Ивентс ЕООД shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our platform services, including but not limited to loss of profits, loss of data, business interruption losses, or other economic losses, even if we have been notified of the possibility of such damages in advance.

In no event shall our total aggregate liability to you for any and all types of claims arising from your use of our services exceed the total actual amount you have paid to us for the specific order that gives rise to the corresponding claim. We do not exclude or limit any of our legal responsibilities that cannot be legally excluded or limited under applicable mandatory provisions of law, including responsibilities for personal injury caused by our negligence, or responsibilities for fraudulent misrepresentation.

9. Amendment of Terms

We may update and revise these Terms of Service from time to time, to adapt to the adjustments of our business operation, meet the new requirements of updated applicable laws and regulations, and better regulate the platform service operation. When we make amendments to these terms, we will publish the updated new version on the Terms of Service page of our official website www.friendseventsstore.com, and mark the corresponding new effective date on the revised version. For major amendments that have a significant impact on your rights and interests, we will also send you a notification via your registered user email to remind you of the content changes.

Your continued use of our platform services after the effective date of the revised Terms of Service will be regarded as that you have fully read, understood, and agreed to be bound by all the provisions of the updated new terms. If you do not agree with the revised new terms, you may not continue to access or use our website services.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Bulgaria. Any dispute, controversy or claim arising out of or relating to these terms, the breach, termination or invalidity of these terms, or the use of our platform services, shall first be resolved through friendly amicable negotiation between you and our team.

If the dispute cannot be resolved through friendly negotiation within 30 days, both parties agree that the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in the city of Sofia, Bulgaria.

11. Severability

If any provision included in these Terms of Service is determined by a competent court or judicial authority to be invalid, illegal or unenforceable, the remaining provisions of these terms shall remain in full force and effect, and shall not be affected or impaired in any way.

12. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the entire complete agreement between you and Френдс Ивентс ЕООД, and supersede all previous oral or written agreements, understandings and arrangements related to the subject matter of this agreement.

Contact Information

If you have any questions, concerns, or inquiries about any provision in these Terms of Service, you can contact our team through the following official channels:

• Mailing Address: ж.к. Младост, бл. 425, вх. 4, магазин 4, Sofia, 1715
• Contact Phone: +359 70190089
• Contact Email: [email protected]

Our customer support team is available between 9:00 and 18:00 local Sofia time from Monday to Friday, and we will respond to your inquiry as soon as reasonably possible within 2 working days.