Effective Date: October 28, 2026

This Shipping Policy applies to all product orders placed on www.friendseventsstore.com, operated by Френдс Ивентс ЕООД, your trusted destination for handpicked tiny desktop decor pieces that turn your plain work nook into a warm, personalized little haven. We have designed all our shipping processes to deliver your carefully selected candle holders, ceramic vases, small ornaments and other decor items safely and efficiently to your location, while keeping the entire shopping and delivery experience transparent and stress-free for every customer.

1. Order Processing Time

All successfully submitted orders will enter our dedicated processing queue within 1 working day after the payment is confirmed. Our team will carry out strict pre-shipment quality checks for every item you ordered, to ensure the product is free from manufacturing defects, perfectly intact, and fully consistent with the details shown on our product page. We will pack each item with shock-resistant protective cushioning and secure outer packaging to avoid possible scratches or breakage during the long transit process. The whole order processing period typically takes 2 to 3 working days. We will send you an order confirmation email first after your payment clears, and send a second shipping notification email immediately once your package is dispatched, with the full valid tracking link attached inside the email for your easy follow-up.

We do not process any order shipments on weekends or official local public holidays. If you place your order on a non-working day, the order processing will start from the next available working day. You can always check the latest order processing status through the “Search order now” function on our website homepage at any time.

2. Shipping Coverage and Delivery Timeframes

We currently provide multiple shipping options for customers across different regions:

1. ‌Local Shipping within Bulgaria‌: For all delivery addresses located in Bulgaria, we offer standard local shipping service with an estimated delivery time of 2 to 5 working days after your package is dispatched. The standard shipping fee for local orders under 50€ is 3.99€, and all local orders with a total value over 50€ automatically qualify for free standard shipping.
2. ‌Regional Shipping to EU Countries‌: For customers located in other European Union member states, our standard cross-border shipping service takes 5 to 10 working days after dispatch, with a flat shipping fee of 7.99€. All orders over 100€ enjoy free shipping across EU regions.
3. ‌International Remote Shipping‌: For customers residing in non-EU regions outside of Bulgaria, we provide tracked international shipping service with an estimated delivery window of 10 to 20 working days. The specific shipping fee will be automatically calculated and displayed on the checkout page based on your exact delivery address and total order weight.

Please note that the delivery timeframes we state above are estimated reference values, which do not include possible unexpected delays caused by customs clearance procedures, extreme weather conditions, local courier service adjustments or other force majeure circumstances that are beyond our reasonable control. If your package has not arrived after 15 working days for local orders, or 30 working days for cross-border international orders, please contact our support team as soon as possible for follow-up investigation.

3. Shipment Tracking and Delivery Notifications

Once your order is dispatched, we will send a full-featured tracking link to the email address you registered for the order. You can click this link to view the real-time location of your package, the latest transit update, and the estimated arrival time at any time. Our system will also automatically send you reminder notifications at key transit nodes, including the notification when the package arrives at your local courier sorting facility, and the notification when the courier arranges the first delivery attempt to your address.

If no one is available to sign for the package during the first delivery attempt, the local courier will leave a delivery notice at your address, and you can reschedule a suitable delivery time or arrange to pick up the package at the local courier pickup point according to the instructions on the notice. If you fail to contact the courier or pick up your package within the specified retention period, the package will be returned back to our warehouse. In this case, you will need to cover the additional return shipping fee and the re-delivery fee if you still need to receive the items.

4. Important Notes on Customs and Duties

For customers outside of Bulgaria who place cross-border orders, you shall be responsible for checking the local import policy of your residence country before placing the order. Any applicable import duties, value-added taxes or related customs clearance fees that may be levied by your local customs authority are not included in the product price or shipping fee displayed on our website, and shall be borne by you as the recipient of the package. We do not take responsibility for any situations where your package is held by local customs due to your failure to complete the relevant customs declaration procedures or pay the corresponding fees in time.

5. Damaged or Lost Packages

If you find the outer packaging of your delivered package has obvious severe damage when receiving it, you can refuse to sign for the package directly, and then contact our support team immediately. If you find the items inside the package are broken or damaged after you sign for the package, please take clear photos of the damaged items and the original outer packaging, and send the related materials to our team within 48 hours after receiving the package. We will verify the situation for you as soon as possible, and arrange a free re-shipment of the same product, or process the corresponding return and refund for you according to your preference.

For confirmed lost packages that can be verified by the tracking system, we will fully communicate with you to arrange a free re-delivery of your ordered items, or process the full refund for the relevant order according to your choice, to make sure you will not suffer any unnecessary loss.

6. Contact Information

If you have any questions about shipping time, shipping fees, tracking information or other related issues for your order, you can reach our customer support team through the following channels:

• Physical Store Address: ж.к. Младост, бл. 425, вх. 4, магазин 4, Sofia, 1715
• Contact Phone: +359 70190089
• Contact Email: [email protected]

Our support team is available from 9:00 to 18:00 local Sofia time from Monday to Friday, and we will respond to your shipping related inquiry within 2 working days after receiving your message. For the latest full range of our decor products, you can always browse our collection on www.friendseventsstore.com.